Colony One On-Line, we offer several avenues of support: Live Support, Support by Email, and Support by Phone. Here is a brief guide to the different types of support.
Knowledge Base
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The Knowledge Base has easy to use categorized and searchable help topics available with answers to almost everything you will encounter. |
Live Support
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By using Colony One On-Line's LIVE Support, we can provide visitors and clients assistance in real-time! Please click on the LIVE SUPPORT button at the bottom of this page . |
Support by Email
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If you cannot find the answer or the instructions you need within the Knowledge Base, we offer support via email. During business hours when we are fully staffed, clients will usually receive a response within the hour. Please visit the Customer Portal to Submit a Ticket: |
Support by Phone
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You can also reach us by phone during office hours (M-F: 9am - 6pm / Saturday: 10am - 2pm). Please use the numbers below: • Customer & Technical Support: 954.341.7031 Toll Free?• Fax: 954.827.3982 |
Video Library
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Remote Hands-On Technical Support
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This allows a support representative to work with your computer interactively. This way you can watch the support representative, and solve problems quickly. Our technology allows you to receive direct hands-on support without having to install lots of software on your compuer. A PIN Code is required in order to use our remote hands-on support. Your support rep will assign you a PIN Code for each hands-on session. We recommend (and may require) a high-speed connection in order to receive hands-on support. |
